Long Haul Van Lines

They came to pick up our items for small move from MI to FL. 6 weeks later, and now past 2 of the dates they told us our stuff would leave The warehouse and still has not left yet. They refuse to give us even an estimate of one we might get our things. We don't live full time in Florida and we've flown down twice now based On the original dates they gave us To be there to receive our belongings which have never come. The woman Ashley on the phone along with another older woman are dreadful! Profoundly rude and will not give a straight answer and have no accountability. Run, don't walk away from this terrible company!!

Move size: 2 Bedroom Home Service cost: $2000

Long Haul Van Lines got me to take their bid with a pleasant businessman, low bid price and promise of delivery(piggyback) in 3 to 5 days. It has been 12 days and the original businessman has not called me back. The phone receptionist keeps making excuses. They still have our furniture and refuse to tell us when the driver will deliver the furniture. They have lied to me, and in essence , ARE holding my furniture hostage. It may even come down to theft, if the company does not come through soon. I could have made the trip and Back 4 times. It was deceitful to say that they had 2 families going to Indiana and that our furniture would top off the load (piggyback). They are now dodging our phone calls. This is a multi-culteral company. The front man spoke precise english, but every other person has a different dialect. I am dissapointed in this melting pot operation.

Service cost: $1032

Do not even consider engaging this company to perform moving services. Extensive damage to personal property, dropped piano, area rugs arrived wet and stained, delivered boxes and items that are not ours, failed to deliver items that have apparently been lost, stolen or destroyed. Binding quote is NOT a binding quote. Actual charges were more than 60% over "Binding" quote. Bait and switch. Insurance company unresponsive to damage and loss claim. Company executives will not take phone calls or respond to emails regarding problems, complaints. $42,000 piano ruined. Heirloom furniture badly damaged. Failed to pack boxes properly. Failed to provide proper packing materials and containers. Personnel discourteous, inexperienced, untrained. Management evasive and deceitful. Failed to label boxes and contents. Failed to place furniture and cartons in destination residence. Failed to perform on schedule. HUGE mistake hiring this company.

Service cost: $16000

The original driver, Igar C. Said he expected to drive my load, this did not happen, Victor brought my load after 21 days, I had contacted my city for cones to insure easy access, the city in turn let the local Police Dept. know that a large truck would be accessing the street, Sosa to make access as close as possible . I did not have to do this, but, I was trying to make it easy and therefore insure care would be taken with my things. Nothing good came from this move, different Van altogether, which means transfer of my goods.
Driver waited 2 hours in my living room, wanted coffee, and tried to find helpers to unload, no helpers had a car, driver was here before 10:00 -am, then left , truck, van and all to drive to distant city to pick up helpers, all 3 were kids, one had done this before, the other two were quite young, nice boys, but, untrained, they started to unload at 2:00 pm, did not finish until 12:05 am. Before Victor the driver would let them begin unloading he insisted I pay balance , when they left, all was chaos, many boxes were soaking wet, stuff falling out the bottom, many had been repacked, I could tell because they used different tape much of flower beds destroyed, broken glass everywhere, ( I cleaned up the street next morning) Driver said not his fault and he had to get moving because he had a load to take to California next morning, I wish now in hind site that I had called police and had them monitor the unloading, then pay. I see no way the long haul moving people who under bid, then over charge, they take 20 days to deliver should or would care if the customer was happy or not, I originally dealt with Assurance moving, they were a broker, then they find a van line to accommodate move. There were many excuses from both parties as to why there was a delay of that much time, the last was they had no one licensed to drive inter state, funny that they call themselves Long Haul Van Lines, bet they had to pay the BBB a lot to make that claim to fame.
Needless to say, don't use either of these companies. I called the cleaners to pick up my clothes, they were all wet. I called refinished for an estimate on the pieces of broken furniture. Casters were removed and packed separate, the one wood drafting table had little steel castors, those they broke. Then they kept my garage can where the put some of the mover blankets, and my 4 step ladder they took also, that's all I found missing so far, before driver left I asked him where his listing sheet was that he checked off the items they unloaded, said there was no list because most of boxes had no I.D. Stickers, I'm just glad they are gone, the driver was big and scary!! I have too many photos to email, if and when I hear from you wi just an email address I can forward all photos at that time, I am still in photo and discovery mode! Long Haul, Eli Shalem cell #
1-305-788-5992
Cost of move approx. 10,000, everyone needed part of payment , Assurance, the broker required credit card, then Eli required his, then driver had to have 3 postal money orders. I requested the broker get me a United moving company , he said he didn't know who it would be, but gave me his word it would be a good one. Lol.

Service cost: $10000

I think of myself as a savvy New Yorker/consumer but I was suckered by these guys. It was an awful experience. I was taken in by Micheal (who other reviewers mention) who sounds trustworthy and on-top-of-it--but that's where it stops. And DO NOT THINK HE WILL EVER get on the phone after they take your first deposit and have the contract signed! I won't go into all the (horrid) details of this God-awful experience, but suffice to say that they are awful. I can't believe that I didn't do more research on this company before I went forward, but I didn't. And I PAID for it, literally. Big bait-and-switch company.. NO communication between parties.. and terribly RUDE. The lady that answers the phone is awful. They will not give you a real answer, they won't connect you to the representative that you spoke to earlier ( Where did "Micheal" go??), and they don't communicate with their employees and with the waiting clientsl. A disaster. They just delivered our items and after reading all the reviews, Im scared to open the boxes. On the surface.. it arrived on-time and without apparent damage-- but I looked in their (rental?) truck and it was a MESS. Broken boxes and items throw about the truck; scary! This company made the whole process of moving, which is a stressful situation in itself, THAT MUCH MORE STRESSFUL!! Do NOT use these guys!! I used "UPSTAIRS DOWNSTAIRS" for my moves in New York City, and they were GREAT and totally honest! I would have definitely used them but our move from Florida-NYC was too small a job and not their region. If you are in New York City area, USE "UPSTAIRS DOWNSTAIRS" AND NOT THESE RIP-OFF ARTISTS!

Service cost: $975

It is Kimberly Luse again, writing to update everyone on the nearly two year struggle I've now had with Long Haul Van Lines. Last month I reported that I successfully sued, and won my case in small claims court in Downey County, CA. The court awarded me the maximum amount possible there, $10,000.00 plus court costs. It was entered on January 20th and as of this date Eli Shalem has refused to respond to me whatsoever, via phone calls or emails. He is now officially in contempt of court for not following the order of the judge. I now will be filing an additional suit that will take both of us back to CA to stand before the judge so he can explain his lack of compliance. I will keep everyone updated. In the meantime, do not, under any circumstance retain this company. It is the equivalent of paying someone to rob you of every possession you entrust to them. Kimberly Luse.

Service cost: $28000